{"id":11397,"date":"2024-08-23T10:57:46","date_gmt":"2024-08-23T13:57:46","guid":{"rendered":"https:\/\/mozaoprint.com.br\/politica-de-privacidade-copy\/"},"modified":"2026-04-25T19:10:33","modified_gmt":"2026-04-25T22:10:33","slug":"politica-de-trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/mozaoprint.com.br\/?page_id=11397","title":{"rendered":"Pol\u00edtica de trocas e devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11397\" class=\"elementor elementor-11397\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d783a0c wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"d783a0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2b4c57 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"d2b4c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-primary wd-title-style-default wd-title-size-large text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Pol\u00edtica de trocas e devolu\u00e7\u00f5es<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eedecc elementor-widget elementor-widget-wd_text_block\" data-id=\"0eedecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h2>\ud83d\udd04 Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es \u2013 Moz\u00e3o Print<\/h2><p class=\"isSelectedEnd\">Na <strong>Moz\u00e3o Print<\/strong>, todos os nossos produtos s\u00e3o personalizados com muito carinho e feitos sob medida para cada cliente. Por isso, nossa pol\u00edtica segue algumas regras espec\u00edficas conforme o C\u00f3digo de Defesa do Consumidor.<\/p><h3>\ud83d\udccc 1. Produtos Personalizados<\/h3><p class=\"isSelectedEnd\">Por se tratarem de produtos personalizados (com fotos, nomes ou artes exclusivas), <strong>n\u00e3o realizamos trocas ou devolu\u00e7\u00f5es por arrependimento ou escolha incorreta do cliente<\/strong>, conforme previsto no Art. 49 do CDC para produtos sob encomenda.<\/p><div contenteditable=\"false\"><hr \/><\/div><h3>\u26a0\ufe0f 2. Trocas por Defeito ou Erro<\/h3><p class=\"isSelectedEnd\">A troca ou reenvio ser\u00e1 realizado <strong>sem custo adicional<\/strong> nas seguintes situa\u00e7\u00f5es:<\/p><ul data-spread=\"false\"><li><p class=\"isSelectedEnd\">Produto com defeito de fabrica\u00e7\u00e3o<\/p><\/li><li><p class=\"isSelectedEnd\">Erro na personaliza\u00e7\u00e3o (diferente do que foi aprovado pelo cliente)<\/p><\/li><li><p class=\"isSelectedEnd\">Produto recebido diferente do pedido<\/p><\/li><\/ul><p class=\"isSelectedEnd\">\ud83d\udcc5 Prazo para solicita\u00e7\u00e3o: at\u00e9 <strong>7 dias corridos ap\u00f3s o recebimento<\/strong><\/p><p class=\"isSelectedEnd\">\ud83d\udcf8 Ser\u00e1 necess\u00e1rio enviar fotos ou v\u00eddeos comprovando o problema.<\/p><div contenteditable=\"false\"><hr \/><\/div><h3>\ud83d\udccf 3. Tamanho Incorreto<\/h3><p class=\"isSelectedEnd\">Antes de finalizar o pedido, recomendamos que o cliente confira atentamente a tabela de medidas.<\/p><ul data-spread=\"false\"><li><p class=\"isSelectedEnd\">N\u00e3o realizamos troca por erro na escolha do tamanho<\/p><\/li><li><p class=\"isSelectedEnd\">Caso deseje, podemos oferecer um novo produto com <strong>desconto especial para recompra<\/strong><\/p><\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h3>\ud83c\udfa8 4. Aprova\u00e7\u00e3o da Arte<\/h3><p class=\"isSelectedEnd\">Todos os pedidos personalizados s\u00e3o produzidos com base na arte enviada\/aprovada pelo cliente.<\/p><ul data-spread=\"false\"><li><p class=\"isSelectedEnd\">N\u00e3o nos responsabilizamos por erros enviados pelo cliente (ex: foto com baixa qualidade, erros de escrita, etc.)<\/p><\/li><li><p class=\"isSelectedEnd\">A confer\u00eancia da arte \u00e9 de responsabilidade do cliente antes da produ\u00e7\u00e3o<\/p><\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h3>\ud83d\ude9a 5. Prazo de Produ\u00e7\u00e3o e Entrega<\/h3><ul data-spread=\"false\"><li><p class=\"isSelectedEnd\">O prazo de produ\u00e7\u00e3o come\u00e7a ap\u00f3s a confirma\u00e7\u00e3o do pedido<\/p><\/li><li><p class=\"isSelectedEnd\">Como \u00e9 um produto personalizado, o prazo pode variar conforme a demanda<\/p><\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h3>\ud83d\udcde 6. Como Solicitar Troca<\/h3><p class=\"isSelectedEnd\">Entre em contato com nosso atendimento:<\/p><p class=\"isSelectedEnd\">\ud83d\udcf1 WhatsApp: 13 99153-5672<\/p><p class=\"isSelectedEnd\">Informe:<\/p><ul data-spread=\"false\"><li><p class=\"isSelectedEnd\">N\u00famero do pedido<\/p><\/li><li><p class=\"isSelectedEnd\">Descri\u00e7\u00e3o do problema<\/p><\/li><li><p class=\"isSelectedEnd\">Fotos ou v\u00eddeos do produto<\/p><\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h3>\u2764\ufe0f 7. Nosso Compromisso<\/h3><p class=\"isSelectedEnd\">Nosso objetivo \u00e9 garantir sua satisfa\u00e7\u00e3o. Caso haja qualquer problema, faremos o poss\u00edvel para resolver de forma r\u00e1pida, justa e transparente.<\/p><div contenteditable=\"false\"><hr \/><\/div><p><strong>Moz\u00e3o Print \u2013 Transformando momentos em presentes \u2764\ufe0f<\/strong><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de trocas e devolu\u00e7\u00f5es \ud83d\udd04 Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es \u2013 Moz\u00e3o Print Na Moz\u00e3o Print, todos os nossos<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11397","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de trocas e devolu\u00e7\u00f5es<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mozaoprint.com.br\/?page_id=11397\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de trocas e devolu\u00e7\u00f5es\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de trocas e devolu\u00e7\u00f5es \ud83d\udd04 Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es \u2013 Moz\u00e3o Print Na Moz\u00e3o Print, todos os nossos\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mozaoprint.com.br\/?page_id=11397\" \/>\n<meta property=\"og:site_name\" content=\"Moz\u00e3o Print - 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